Round Robin App vs Gorgias.
Different strengths. Different costs. Here’s what to weigh before you choose.
Compare the plans as well as the brands. These prices may have different billing commitments and capacity limits; they are not equivalent quotes.
| What matters | Round Robin App | Gorgias |
|---|---|---|
| Starting point | Round Robin App automates assignment of support tickets to available agents in Zendesk. | An ecommerce helpdesk for retailers managing shopper conversations and order-related support across channels. |
| Listed plan | Current plan not modeled | Helpdesk with optional AI Agent |
| Base price | Check current pricing | Contact vendor |
| Pricing conditions | A current comparable plan price has not been verified. Open the official source and confirm billing cadence, usage limits, taxes and add-ons. | Cost depends on ticket allowance and AI usage, rather than agent count. Official guidance illustrates Basic at USD60/month for 300 tickets plus USD0.40 per extra ticket; confirm the current selected bundle before purchase. AI automation, Voice and SMS can add separate charges. No all-in monthly estimate is modeled. |
| Documented capabilities | support, automation | support |
| Free plan | Not verified | No documented plan |
| Trial | Not verified | Not verified |
| Integrations | Not yet verified | Shopify, BigCommerce, Magento, WooCommerce |
| Benefits (editorial) | Specialist ticket distribution can reduce manual assignment | Retail integrations bring store context into support work. Ticket-based billing can suit teams sharing a modest support workload. |
| Limitations | Requires Zendesk; this is a routing add-on rather than a standalone help desk. | Seasonal ticket spikes can trigger overage charges. A fully AI-resolved conversation can incur both ticket and automation charges. |
| Typical fit (editorial) | Professional services | E-commerce |
| AI, support & ease of use | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. |
| Evidence | Sources checked 2026-10-17 → | Sources checked 2026-10-17 → |
| Your next step | Visit Round Robin AppSkimlinks installation does not confirm merchant eligibility or commissions. | Visit GorgiasSkimlinks installation does not confirm merchant eligibility or commissions. |
Use-case recommendations
Consider Round Robin App when…
Specialist ticket distribution can reduce manual assignment
Check first: Requires Zendesk; this is a routing add-on rather than a standalone help desk.
Consider Gorgias when…
Retail integrations bring store context into support work.
Check first: Seasonal ticket spikes can trigger overage charges.
Make the decision on your terms
Test your real workflow, calculate the full team and usage cost, and confirm export options before migrating. A higher advertised feature count does not necessarily create a better fit.
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