Tidio vs HubSpot.
Different strengths. Different costs. Here’s what to weigh before you choose.
Compare the plans as well as the brands. These prices may have different billing commitments and capacity limits; they are not equivalent quotes.
| What matters | Tidio | HubSpot |
|---|---|---|
| Starting point | Customer support platform combining live chat, ticketing, basic analytics and optional AI conversation handling. | Connected CRM with free contact and deal management, email tools and meeting scheduling, plus paid hubs for more advanced requirements. |
| Listed plan | Starter | Free CRM |
| Base price | $24.17 / mo · annual billing | $0 / mo |
| Pricing conditions | Monthly equivalent under annual billing; 100 billable conversations. Includes limited one-off Lyro conversations, not unlimited recurring AI service. | Up to two users and 1,000 contacts. Advanced automation and paid hubs require separate pricing; this is not an all-features enterprise quote. |
| Documented capabilities | support, analytics | crm, email, scheduling, support, analytics |
| Free plan | Yes, with limits | Yes, with limits |
| Trial | 7 days | Not verified |
| Integrations | Facebook Messenger, Instagram, WhatsApp | Not yet verified |
| Benefits (editorial) | Chat and ticketing are available in a single support workspace. A free tier can suit a small initial conversation volume. | Free CRM supports an initial customer database and pipeline. Email, meetings and live chat connect to customer records. |
| Limitations | Starter includes only 100 billable conversations. The one-off AI allowance should not be budgeted as ongoing unlimited AI support. | The free plan is limited to two users and 1,000 contacts. Advanced CRM capabilities require paid editions. |
| Typical fit (editorial) | E-commerce, Local business, Professional services | Marketing agency, Professional services, Real estate, Local business |
| AI, support & ease of use | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. |
| Evidence | Sources checked 2026-10-07 → | Sources checked 2026-10-07 → |
| Your next step | Visit TidioStandard provider link; no commission currently earned. | Visit HubSpotStandard provider link; no commission currently earned. |
Use-case recommendations
Consider Tidio when…
Chat and ticketing are available in a single support workspace.
Check first: Starter includes only 100 billable conversations.
Consider HubSpot when…
Free CRM supports an initial customer database and pipeline.
Check first: The free plan is limited to two users and 1,000 contacts.
Make the decision on your terms
Test your real workflow, calculate the full team and usage cost, and confirm export options before migrating. A higher advertised feature count does not necessarily create a better fit.
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