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Crisp

Customer support workspace combining website chat, shared customer email and team conversation handling for small businesses.

Verified core factsChecked 2026-10-10
Mini

$45 / mo

USD 45 per workspace/month includes four seats and 5,000 customer profiles. USD 5 in AI credits is included; additional AI usage can cost more. Knowledge base, omnichannel workflow builder and broader routing require Essentials or above.

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What it helps you do

Support customers
  • Mini combines website chat and a shared email inbox.
  • Private notes and message shortcuts support team handoffs.
  • Higher tiers add a knowledge base, workflow builder and more messaging channels.

Documented product-level capabilities. Selected plan limits and add-ons still apply.

Why consider it

  • Four support seats are bundled into the workspace price.
  • Customer email and chat can be handled in one inbox.

Trade-offs to consider

  • Mini is capped at four seats and 5,000 profiles.
  • Knowledge base and advanced support workflows need a higher plan.

Intended users

  • Early-stage companies managing support
  • Small online businesses handling customer conversations

Best suited to

Professional services · E-commerce · Local business

Editorial fit assessment, not a vendor certification.

  • Small support teams combining website chat with email

Consider another approach when

  • Larger teams requiring extra seats while retaining Mini pricing

Before you commit

  • Modeled plan user limit: 4. Larger teams require a different plan or a separately verified quote.
  • Modeled customer/contact limit: 5,000.
  • Free plan: Available; capacity limits apply
  • Trial: 14-day trial
  • Documented integrations: Not yet verified
  • Ease of use and support quality: not independently tested.
  • Confirm country eligibility, languages, API permissions and regulated-industry requirements with the provider.

Sources & verification

Official website, documented features and intended users checked. Pricing basis: documented plan price.

Source-based research, not a hands-on review. Strengths, limitations, intended fit and industry labels are editorial interpretations of official features and plan restrictions. Scored capabilities refer to the selected plan.

Crisp pricing and plan comparison Checked 2026-10-10

Mini USD 45 monthly, four seats, profile limit, AI credits, 14-day trial and upgrade boundaries.

Crisp customer support platform Checked 2026-10-10

Support inbox, live chat and business-oriented customer service use cases.