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Freshdesk

Email help desk for businesses moving customer support into a shared ticketing workspace, with a customer portal and knowledge base.

Verified core factsChecked 2026-10-10
Growth

$19 / seat / mo · annual billing

USD 19 per agent/month with annual billing. AI Agent includes 500 trial sessions once per account, then USD 49 per 100 sessions. AI Copilot and connector tasks are separately priced; multilingual support and multiple SLA policies require Pro or above.

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What it helps you do

Support customersAutomate workflows
  • Ticketing and shared inbox organize customer requests.
  • Growth includes knowledge-base articles and a customer portal.
  • Time- and event-triggered ticket rules automate follow-up and assignment.

Documented product-level capabilities. Selected plan limits and add-ons still apply.

Why consider it

  • Combines customer self-service with agent ticket handling.
  • Defined agent pricing supports a base support-seat budget.

Trade-offs to consider

  • AI usage charges extend beyond the one-time trial allowance.
  • Advanced routing and multilingual help desk require a higher tier.

Intended users

  • Businesses coordinating customer support agents
  • Growing teams moving beyond a shared email account

Best suited to

Professional services · E-commerce · Local business

Editorial fit assessment, not a vendor certification.

  • Growing businesses building a structured email support process

Consider another approach when

  • Teams expecting unlimited autonomous AI support in the base fee

Before you commit

  • Free plan: Not verified
  • Trial: 14-day Enterprise trial
  • Documented integrations: Not yet verified
  • Ease of use and support quality: not independently tested.
  • Confirm country eligibility, languages, API permissions and regulated-industry requirements with the provider.

Sources & verification

Official website, documented features and intended users checked. Pricing basis: documented plan price.

Source-based research, not a hands-on review. Strengths, limitations, intended fit and industry labels are editorial interpretations of official features and plan restrictions. Scored capabilities refer to the selected plan.

Freshdesk pricing and plan features Checked 2026-10-10

Growth USD19 annual agent rate, help-desk features, rules, AI session terms, trial and paid upgrades.

Freshdesk product overview Checked 2026-10-10

Business customer service, shared customer history and staged AI adoption.