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Help Scout

Shared customer support inbox and knowledge-base software for teams handling service conversations and customer self-service.

Verified core factsChecked 2026-10-10
Free

$0 / mo

Free includes up to five users, one inbox, one Docs site, ten articles and 100 assisted contacts per month. Standard and higher tiers add workflows, more channels and higher allowances. AI Answers is separately metered after its trial.

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What it helps you do

Support customers
  • A shared inbox organizes customer conversations and handoffs.
  • A Docs knowledge base provides searchable self-service articles.
  • Paid plans expand channels, workflows and AI-assisted replies.

Documented product-level capabilities. Selected plan limits and add-ons still apply.

Why consider it

  • Small teams can start with an inbox and help site at no subscription cost.
  • One workspace connects customer conversations with support information.

Trade-offs to consider

  • Free is restricted to 100 assisted contacts monthly and ten help articles.
  • Larger support workloads and automated workflows need a paid tier.

Intended users

  • Small customer service teams
  • Professional services handling client questions
  • Online businesses building help content

Best suited to

Professional services · E-commerce · Real estate

Editorial fit assessment, not a vendor certification.

  • Very small service teams with a limited monthly support workload

Consider another approach when

  • Teams supporting more than 100 assisted contacts monthly on Free

Before you commit

  • Modeled plan user limit: 5. Larger teams require a different plan or a separately verified quote.
  • Modeled customer/contact limit: 100.
  • Free plan: Available; capacity limits apply
  • Trial: 15-day trial of Standard or Plus
  • Documented integrations: Not yet verified
  • Ease of use and support quality: not independently tested.
  • Confirm country eligibility, languages, API permissions and regulated-industry requirements with the provider.

Sources & verification

Official website, documented features and intended users checked. Pricing basis: documented plan price.

Source-based research, not a hands-on review. Strengths, limitations, intended fit and industry labels are editorial interpretations of official features and plan restrictions. Scored capabilities refer to the selected plan.

Help Scout pricing and limits Checked 2026-10-10

Free users, assisted contacts, inbox and Docs article limits; trials and paid feature differences.

Help Scout customer support platform Checked 2026-10-10

Shared customer conversations, knowledge-supported assistance and professional-service, ecommerce and real-estate audiences.