Crisp vs Tidio.
Different strengths. Different costs. Here’s what to weigh before you choose.
Compare the plans as well as the brands. These prices may have different billing commitments and capacity limits; they are not equivalent quotes.
| What matters | Crisp | Tidio |
|---|---|---|
| Starting point | Customer support workspace combining website chat, shared customer email and team conversation handling for small businesses. | Customer support platform combining live chat, ticketing, basic analytics and optional AI conversation handling. |
| Listed plan | Mini | Starter |
| Base price | $45 / mo | $24.17 / mo · annual billing |
| Pricing conditions | USD 45 per workspace/month includes four seats and 5,000 customer profiles. USD 5 in AI credits is included; additional AI usage can cost more. Knowledge base, omnichannel workflow builder and broader routing require Essentials or above. | Monthly equivalent under annual billing; 100 billable conversations. Includes limited one-off Lyro conversations, not unlimited recurring AI service. |
| Documented capabilities | support | support, analytics |
| Free plan | Yes, with limits | Yes, with limits |
| Trial | 14-day trial | 7 days |
| Integrations | Not yet verified | Facebook Messenger, Instagram, WhatsApp |
| Benefits (editorial) | Four support seats are bundled into the workspace price. Customer email and chat can be handled in one inbox. | Chat and ticketing are available in a single support workspace. A free tier can suit a small initial conversation volume. |
| Limitations | Mini is capped at four seats and 5,000 profiles. Knowledge base and advanced support workflows need a higher plan. | Starter includes only 100 billable conversations. The one-off AI allowance should not be budgeted as ongoing unlimited AI support. |
| Typical fit (editorial) | Professional services, E-commerce, Local business | E-commerce, Local business, Professional services |
| AI, support & ease of use | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. |
| Evidence | Sources checked 2026-10-10 → | Sources checked 2026-10-07 → |
| Your next step | Visit CrispStandard provider link; no commission currently earned. | Visit TidioStandard provider link; no commission currently earned. |
Use-case recommendations
Consider Crisp when…
Four support seats are bundled into the workspace price.
Check first: Mini is capped at four seats and 5,000 profiles.
Consider Tidio when…
Chat and ticketing are available in a single support workspace.
Check first: Starter includes only 100 billable conversations.
Make the decision on your terms
Test your real workflow, calculate the full team and usage cost, and confirm export options before migrating. A higher advertised feature count does not necessarily create a better fit.
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