Intercom vs Crisp.
Different strengths. Different costs. Here’s what to weigh before you choose.
Compare the plans as well as the brands. These prices may have different billing commitments and capacity limits; they are not equivalent quotes.
| What matters | Intercom | Crisp |
|---|---|---|
| Starting point | Customer-service software connecting a shared support inbox, help center and AI-assisted conversations. | Customer support workspace combining website chat, shared customer email and team conversation handling for small businesses. |
| Listed plan | Essential plus usage | Mini |
| Base price | Contact vendor | $45 / mo |
| Pricing conditions | The pricing page lists Essential from USD29 per seat/month and Fin from USD0.99 per outcome. Seat billing term and actual usage must be confirmed in the vendor calculator. Messaging channels and add-ons may cost extra; no fixed monthly total is modeled. | USD 45 per workspace/month includes four seats and 5,000 customer profiles. USD 5 in AI credits is included; additional AI usage can cost more. Knowledge base, omnichannel workflow builder and broader routing require Essentials or above. |
| Documented capabilities | support | support |
| Free plan | No documented plan | Yes, with limits |
| Trial | 14 days; no credit card required. | 14-day trial |
| Integrations | Slack, Salesforce, Jira | Not yet verified |
| Benefits (editorial) | Human agents and Fin can share conversation context. A public help center and ticketing are included in Essential. | Four support seats are bundled into the workspace price. Customer email and chat can be handled in one inbox. |
| Limitations | Seat fees do not include all AI outcomes and messaging usage. Multiple team inboxes and workflow automation require Advanced or above. | Mini is capped at four seats and 5,000 profiles. Knowledge base and advanced support workflows need a higher plan. |
| Typical fit (editorial) | E-commerce, Professional services | Professional services, E-commerce, Local business |
| AI, support & ease of use | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. |
| Evidence | Sources checked 2026-10-11 → | Sources checked 2026-10-10 → |
| Your next step | Visit IntercomStandard provider link; no commission currently earned. | Visit CrispStandard provider link; no commission currently earned. |
Use-case recommendations
Consider Intercom when…
Human agents and Fin can share conversation context.
Check first: Seat fees do not include all AI outcomes and messaging usage.
Consider Crisp when…
Four support seats are bundled into the workspace price.
Check first: Mini is capped at four seats and 5,000 profiles.
Make the decision on your terms
Test your real workflow, calculate the full team and usage cost, and confirm export options before migrating. A higher advertised feature count does not necessarily create a better fit.
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