Crisp vs Freshdesk.
Different strengths. Different costs. Here’s what to weigh before you choose.
Compare the plans as well as the brands. These prices may have different billing commitments and capacity limits; they are not equivalent quotes.
| What matters | Crisp | Freshdesk |
|---|---|---|
| Starting point | Customer support workspace combining website chat, shared customer email and team conversation handling for small businesses. | Email help desk for businesses moving customer support into a shared ticketing workspace, with a customer portal and knowledge base. |
| Listed plan | Mini | Growth |
| Base price | $45 / mo | $19 / seat / mo · annual billing |
| Pricing conditions | USD 45 per workspace/month includes four seats and 5,000 customer profiles. USD 5 in AI credits is included; additional AI usage can cost more. Knowledge base, omnichannel workflow builder and broader routing require Essentials or above. | USD 19 per agent/month with annual billing. AI Agent includes 500 trial sessions once per account, then USD 49 per 100 sessions. AI Copilot and connector tasks are separately priced; multilingual support and multiple SLA policies require Pro or above. |
| Documented capabilities | support | support, automation |
| Free plan | Yes, with limits | Not verified |
| Trial | 14-day trial | 14-day Enterprise trial |
| Integrations | Not yet verified | Not yet verified |
| Benefits (editorial) | Four support seats are bundled into the workspace price. Customer email and chat can be handled in one inbox. | Combines customer self-service with agent ticket handling. Defined agent pricing supports a base support-seat budget. |
| Limitations | Mini is capped at four seats and 5,000 profiles. Knowledge base and advanced support workflows need a higher plan. | AI usage charges extend beyond the one-time trial allowance. Advanced routing and multilingual help desk require a higher tier. |
| Typical fit (editorial) | Professional services, E-commerce, Local business | Professional services, E-commerce, Local business |
| AI, support & ease of use | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. |
| Evidence | Sources checked 2026-10-10 → | Sources checked 2026-10-10 → |
| Your next step | Visit CrispStandard provider link; no commission currently earned. | Visit FreshdeskStandard provider link; no commission currently earned. |
Use-case recommendations
Consider Crisp when…
Four support seats are bundled into the workspace price.
Check first: Mini is capped at four seats and 5,000 profiles.
Consider Freshdesk when…
Combines customer self-service with agent ticket handling.
Check first: AI usage charges extend beyond the one-time trial allowance.
Make the decision on your terms
Test your real workflow, calculate the full team and usage cost, and confirm export options before migrating. A higher advertised feature count does not necessarily create a better fit.
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