Freshdesk vs Crisp.
Different strengths. Different costs. Here’s what to weigh before you choose.
Compare the plans as well as the brands. These prices may have different billing commitments and capacity limits; they are not equivalent quotes.
| What matters | Freshdesk | Crisp |
|---|---|---|
| Starting point | Email help desk for businesses moving customer support into a shared ticketing workspace, with a customer portal and knowledge base. | Customer support workspace combining website chat, shared customer email and team conversation handling for small businesses. |
| Listed plan | Growth | Mini |
| Base price | $19 / seat / mo · annual billing | $45 / mo |
| Pricing conditions | USD 19 per agent/month with annual billing. AI Agent includes 500 trial sessions once per account, then USD 49 per 100 sessions. AI Copilot and connector tasks are separately priced; multilingual support and multiple SLA policies require Pro or above. | USD 45 per workspace/month includes four seats and 5,000 customer profiles. USD 5 in AI credits is included; additional AI usage can cost more. Knowledge base, omnichannel workflow builder and broader routing require Essentials or above. |
| Documented capabilities | support, automation | support |
| Free plan | Not verified | Yes, with limits |
| Trial | 14-day Enterprise trial | 14-day trial |
| Integrations | Not yet verified | Not yet verified |
| Benefits (editorial) | Combines customer self-service with agent ticket handling. Defined agent pricing supports a base support-seat budget. | Four support seats are bundled into the workspace price. Customer email and chat can be handled in one inbox. |
| Limitations | AI usage charges extend beyond the one-time trial allowance. Advanced routing and multilingual help desk require a higher tier. | Mini is capped at four seats and 5,000 profiles. Knowledge base and advanced support workflows need a higher plan. |
| Typical fit (editorial) | Professional services, E-commerce, Local business | Professional services, E-commerce, Local business |
| AI, support & ease of use | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. |
| Evidence | Sources checked 2026-10-10 → | Sources checked 2026-10-10 → |
| Your next step | Visit FreshdeskStandard provider link; no commission currently earned. | Visit CrispStandard provider link; no commission currently earned. |
Use-case recommendations
Consider Freshdesk when…
Combines customer self-service with agent ticket handling.
Check first: AI usage charges extend beyond the one-time trial allowance.
Consider Crisp when…
Four support seats are bundled into the workspace price.
Check first: Mini is capped at four seats and 5,000 profiles.
Make the decision on your terms
Test your real workflow, calculate the full team and usage cost, and confirm export options before migrating. A higher advertised feature count does not necessarily create a better fit.
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