Help Scout vs Crisp.
Different strengths. Different costs. Here’s what to weigh before you choose.
Compare the plans as well as the brands. These prices may have different billing commitments and capacity limits; they are not equivalent quotes.
| What matters | Help Scout | Crisp |
|---|---|---|
| Starting point | Shared customer support inbox and knowledge-base software for teams handling service conversations and customer self-service. | Customer support workspace combining website chat, shared customer email and team conversation handling for small businesses. |
| Listed plan | Free | Mini |
| Base price | $0 / mo | $45 / mo |
| Pricing conditions | Free includes up to five users, one inbox, one Docs site, ten articles and 100 assisted contacts per month. Standard and higher tiers add workflows, more channels and higher allowances. AI Answers is separately metered after its trial. | USD 45 per workspace/month includes four seats and 5,000 customer profiles. USD 5 in AI credits is included; additional AI usage can cost more. Knowledge base, omnichannel workflow builder and broader routing require Essentials or above. |
| Documented capabilities | support | support |
| Free plan | Yes, with limits | Yes, with limits |
| Trial | 15-day trial of Standard or Plus | 14-day trial |
| Integrations | Not yet verified | Not yet verified |
| Benefits (editorial) | Small teams can start with an inbox and help site at no subscription cost. One workspace connects customer conversations with support information. | Four support seats are bundled into the workspace price. Customer email and chat can be handled in one inbox. |
| Limitations | Free is restricted to 100 assisted contacts monthly and ten help articles. Larger support workloads and automated workflows need a paid tier. | Mini is capped at four seats and 5,000 profiles. Knowledge base and advanced support workflows need a higher plan. |
| Typical fit (editorial) | Professional services, E-commerce, Real estate | Professional services, E-commerce, Local business |
| AI, support & ease of use | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. | Confirm plan-specific AI limits and support. Ease of use has not been independently tested. |
| Evidence | Sources checked 2026-10-10 → | Sources checked 2026-10-10 → |
| Your next step | Visit Help ScoutStandard provider link; no commission currently earned. | Visit CrispStandard provider link; no commission currently earned. |
Use-case recommendations
Consider Help Scout when…
Small teams can start with an inbox and help site at no subscription cost.
Check first: Free is restricted to 100 assisted contacts monthly and ten help articles.
Consider Crisp when…
Four support seats are bundled into the workspace price.
Check first: Mini is capped at four seats and 5,000 profiles.
Make the decision on your terms
Test your real workflow, calculate the full team and usage cost, and confirm export options before migrating. A higher advertised feature count does not necessarily create a better fit.
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